General description.

The most  likely reason is your door opening or closing time is longer than the default setting (15 seconds).

Steps to set the customized door opening time

1. Go to your Device settings-> Advance settings -> Opening time, choose a suitable time that is just slightly longer than your actual opening or closing time. than your actual opening or closing time. (MGS200 users need to first enter the "port setting" page to find the "opening time".)

(Tap the icon marked in red)

If the above points do not help, please email the below information via https://meross.com/support/Email_Support, we will help solve the issue timely.

1. Your Meross account.

2. Your actual garage door opening time.

3. The brand, model, and user manual of your garage motor if you have.