General description:

The notification service is provided by Google, so if you were able to receive notifications before but suddenly stopped receiving them, please check all types of access.

Steps to check:

1. Enable and disable the notification option again in the Meross app. Try opening and closing the door again to test.

2. If the auto-close or overnight/overtime notification is not working, remove the original setting and set it up again.

3. If you have upgraded your phone's operating system version or reinstalled Meross, please check if you have granted Meross app notification access in the operating system. For example, on iOS, go to Settings -> Notifications -> Meross -> Allow Notifications.

4. Remove the device and pair it again. It is recommended to uninstall the Meross app and reinstall it.

If the above points do not help, please email your Meross account to support@meross.com, we will help solve the issue timely.