Upgrade firmware for your HomeKit devices! We have released new firmwares for HomeKit devices to drastically improve the connection stability. Please refer to www.meross.com/support/FAQ/447.html and upgrade your HomeKit devices.
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Important notice: 
1. It is recommended to factory reset the device before every setup, and complete the setup within 15 minutes.
2. If the device needs to be added to more than one system, please refer to this link , you need to use the new setup code for pairing.

3. If you use Alexa, prioritize Alexa as the primary matter ecosystem when adding matter-certified devices. If uncertain, consider resetting your device prior to setup, as Alexa's setup capabilities may currently be limited.

 

Please check the following basic requirements for using Matter equipment.

 

Network requirements:

1) Ensure your devices connect to a 2.4GHz Wi-Fi.

2) Ensure granting Bluetooth permission. The device supports BLE version 4.2 or later. 

 

App/Hub minimum system requirements:

 

Platform App version Home Hub version Tips

 

 

iOS 16.2, watchOS 9.1.

 

iPad OS 16.2, HomePod OS 16.2, tvOS 16.2.

 Apple has supported Matter since 16.1, but we recommend that you update to the latest system version, or at least use it with 16.2.

 

 

Android O (8.1), Google Home app v2.62. (Only Android right now)

iOS Google Home app is coming soon.

 Nest Hub Max v8.20220713.2.194059, and v1.56.324896 for Nest Hub (1st gen), Nest Hub (2nd gen), Nest Mini, Nest Audio, Google Home, and Nest WiFi Pro v1.63.327820. We recommend that you update to the latest system version.

 

 

 

Amazon Alexa app 2.2.491118.0 or later (Only Android right now).

iOS Alexa app is coming soon.

 The first 17 Echo devices that work as Matter controllers include: Echo Dot (5th Gen), Echo Dot (5th Gen) with clock, Echo (4th Gen), Echo Dot (3rd Gen, 2018 release), Echo Studio, Echo Show 8 (2nd Gen, 2021 release), Echo Show 10 (3rd Gen), Echo Show 5 (2nd Gen, 2021 release), Echo Show 15, Echo Dot (Gen 3 with Clock), Echo Dot (Gen 4 with Clock), Echo Show 5, Echo (v3), Echo Dot Gen 4, Echo Input, Echo Flex and Echo Show 8. To ensure successful pairing when adding Matter-certified devices, it is recommended to prioritize Alexa as the primary Matter ecosystem.

 

 Meross iOS app v3.10.0 or later, android app v3.8.1 or later

 

Not support yet.

 It is recommended to use the meross app to set up your Matter product and you will be better guided through the setup.

 

 

Product requirements:

1) Ensure there is a Matter logo on your packages or product.

2) Ensure you have the QR code or setup code with you. The QR code content starts with “MT:” and the setup code is an 11-digit number.

 
General troubleshooting(Can solve 95% pair failure cases)
 
1. Reboot your mobile phone to clear the app’s cache.
2. Follow the user manual to reset the accessory.
3. Power cycle the accessory.
4. Navigate to the iOS-> Settings-> General-> Matter accessories-> Remove the Meross from the list.
5. Configure the accessory again.
 
 
 
Common Matter-related Q&A.