Upgrade firmware for your HomeKit devices! We have released new firmwares for HomeKit devices to drastically improve the connection stability. Please refer to www.meross.com/support/FAQ/447.html and upgrade your HomeKit devices.
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You can troubleshoot in the following ways:

  • Check the Internet connection of the home Wi-Fi.
  • Make sure your home Wi-Fi password has not been changed.
  • Do not use a metal faceplate on the wall switch, as that will reduce the Wi-Fi signal.
  • Restart the switch by pressing the restart button.
  • If all other methods fail, press and hold the power button for 5 seconds to restore factory settings, and then try to add again.